Food & Wine With Love (“we”, “us”, “our”) is an Australia-wide food discovery platform. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website and app, contact us, subscribe, or list a venue.

By using our website/app or providing information to us, you consent to the handling of your personal information as described in this Privacy Policy. If you do not agree, please do not use our website/app or provide personal information to us.

By using our website or app, or by providing your information to us, you agree to the collection, use and disclosure of your personal information as described in this Privacy Policy.

We may update this Privacy Policy from time to time. Updates will be published on this page with an updated “Last updated” date.

Our website/app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing information.

We may collect personal information you provide, such as your name, email address, phone number, and any venue/listing details you submit (including descriptions, categories, menus, photos, and social links).

If you choose to create an account to manage or edit your listing, we may collect account details such as your email/username and password (stored securely).

Payments are processed by Stripe. We do not store your full credit/debit card details.

We may receive information from service providers that help us operate our platform (for example, payment and website/app providers). We may also receive analytics information about how visitors use our website/app (for example, pages viewed and general usage patterns).

If you interact with our social media pages, the relevant platform may provide us with aggregated insights (in line with their policies).

We may use cookies and similar technologies to operate our website, remember preferences, analyse traffic and improve performance. You can control cookies through your browser settings. Disabling cookies may affect some site features.

We use personal information to provide and manage our services (including venue listings and subscriptions), respond to enquiries, provide customer support, process payments, and send service communications (such as subscription notices or listing updates).

We may also use information to improve our website/app, measure performance, maintain security, prevent fraud, and where permitted, send marketing communications (you can opt out at any time).

We may share information with trusted third-party service providers who help us operate our business, such as payment processing (Stripe), website/app hosting, email/communications providers, and analytics providers.

We may also disclose personal information where required or authorised by law.

Delivery partner note: We may reference or collaborate with our delivery partner Kravein as part of our ecosystem. If you choose to use any third-party delivery or ordering services, their own terms and privacy policies apply to information they collect and process.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes access controls and secure systems used to operate our website and app.

Payments are processed securely by Stripe. We do not store your full card details. Please do not send card details by email or message.

If you choose to create an account to manage or edit your listing, you are responsible for keeping your login details confidential. Please do not share your password with anyone.

While we take security seriously, no method of transmission over the internet or electronic storage is 100% secure.

If you receive marketing emails from us, you can opt out at any time by using the unsubscribe link in our emails or by contacting admin@foodandwinewithlove.com.au.

You may still receive essential service messages relating to your subscription, listing, or account.